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Symptoms:
- You dial the number, it rings once, then disconnects.
- Or you hear “The number you have dialed is not in service.”
Possible Causes:
- No Assigned Agent: Did you assign the phone number to an agent? Check Assign Phone Number.
- SIP Configuration: If using BYOC, check that your carrier’s “Origination URI” matches the one provided by Butter AI exactly.
- Permissions: Ensure your account has credits/balance.
Agent is Silent
Symptoms:
- The call connects, but the agent never speaks.
Possible Causes:
- Speak First: Is
speak_first set to false? Try saying “Hello” to see if it wakes up.
- LLM Error: The LLM provider might be down or rate-limited. Check the logs for 429 errors.
- TTS Error: The Voice ID might be invalid. Double-check your agent config.
Latency is High
Symptoms:
- There is a 2-3 second delay before the agent responds.
Solutions:
- See Latency Optimization.
- Check if you are using a slow LLM model (e.g., GPT-4 legacy).
- Check if you are using a high-latency TTS voice.
Symptoms:
- Agent says “I’m having trouble checking that right now.”
Debugging:
- Check Logs: Look for the tool execution logs in the Dashboard.
- Timeout: Did your API take longer than 5 seconds to respond? The agent will time out.
- Schema Mismatch: Did the LLM generate arguments that don’t match your JSON schema? Improve the tool description to guide the LLM.
