> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getbutter.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Go-Live Checklist

> Ensure your agent is ready for the real world

Before you switch your phone number from "Test" to "Production" or launch your outbound campaign, run through this checklist to ensure a smooth deployment.

## 1. Agent Configuration

* [ ] **System Prompt**: Have you stress-tested the prompt? Does it handle edge cases (e.g., user asks about competitors, user is angry)?
* [ ] **Greeting**: Is `speak_first` configured correctly?
  * *Inbound*: Usually `true` (Agent greets caller).
  * *Outbound*: Usually `true` (Agent states reason for call).
* [ ] **Voicemail**: Is `voicemail_detection` enabled if you are making outbound calls? Do you have a specific `voicemail_message` set?
* [ ] **Language**: If supporting non-English, have you selected a compatible Voice ID and LLM model?

## 2. Telephony & Network

* [ ] **Number Assignment**: Is the correct phone number assigned to the agent?
* [ ] **Fallback**: If using Twilio BYOC, have you configured a fallback URL in Twilio in case Butter AI is temporarily unreachable?
* [ ] **Concurrency**: Check your plan limits.
  * *Starter*: 5 concurrent calls.
  * *Pro*: 25 concurrent calls.
  * *Action*: Upgrade if you expect call bursts.

## 3. Knowledge Base & Tools

* [ ] **Context Window**: Are your knowledge base documents concise? Large/irrelevant docs increase latency.
* [ ] **Tool Timeouts**: Do your custom tools respond in under 3 seconds? If not, the agent might time out or awkwardly fill the silence.
* [ ] **Error Handling**: What happens if your tool API returns a 500 error? Does your system prompt instruct the agent on how to handle failures (e.g., "I'm having trouble accessing that right now")?

## 4. Operational

* [ ] **Webhooks**: Have you set up a webhook listener to track call outcomes (`completed`, `failed`)?
* [ ] **Billing**: Do you have auto-recharge enabled for your credits to prevent service interruption mid-campaign?
* [ ] **Monitoring**: Do you have a process to review call recordings/transcripts daily to spot quality issues?

## 5. Compliance

* [ ] **Recording**: If `recording_enabled` is true, are you legally required to play a "This call is being recorded" message?
  * *Tip*: You can add this as a pre-connect announcement in Twilio/Telnyx or instruct the agent to say it immediately.
* [ ] **Identification**: Does your agent identify itself as an AI? (Required in many jurisdictions).